Responsible Gaming
Gambling Should Be Entertainment
At Heaps Good Friends, we believe online betting should be an enjoyable form of entertainment only. Gambling is never a way to earn money or solve financial problems. It carries real risks, and we're committed to promoting responsible gambling practices.
Always gamble within your means and only with money you can afford to lose.
Age Verification
Online betting is strictly for individuals aged 18 years and over in Australia. You must be of legal age to use our services. We take age verification seriously and conduct checks to ensure compliance with Australian gambling laws.
If you're under 18, please do not attempt to access betting services.
Warning Signs of Problem Gambling
Be aware of these warning signs, which may indicate problem gambling:
- Chasing losses by betting more to recover money lost
- Hiding your gambling activity from family or friends
- Spending more time and money on gambling than intended
- Neglecting work, study, or personal relationships due to gambling
- Feeling anxious or irritable when unable to gamble
- Borrowing money to fund gambling or pay off debts
- Experiencing mood swings related to gambling wins and losses
- Attempting to cut back or stop gambling without success
- Using gambling as a way to escape stress or emotional problems
- Lying about the extent of your gambling
If you recognise any of these signs in yourself or someone else, seek help immediately.
Self-Help Tools & Safer Gambling Features
Most reputable online betting operators offer tools to help you maintain control:
- Deposit Limits: Set a maximum amount you can deposit within a specific timeframe (daily, weekly, or monthly)
- Loss Limits: Set a limit on the amount you're willing to lose during a session or period
- Reality Checks: Receive reminders about how long you've been gambling
- Time-Out: Take a temporary break from gambling for a set period (hours to weeks)
- Self-Exclusion: Voluntarily exclude yourself from betting platforms for an extended period
Use these tools proactively to manage your gambling activity and protect your wellbeing.
Support Organisations & Resources
If you're struggling with gambling, professional support is available. Here are trusted organisations in Australia and internationally:
Australia
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Gambling Help Online
Phone: 1800 858 858 (Free, confidential, 24/7)
Website: www.gamblinghelponline.org.au
Provides counselling, support, and resources for problem gambling in Australia
International
-
GamCare (UK)
Website: www.gamcare.org.uk
Free counselling and support services -
GamStop (UK)
Website: www.gamstop.co.uk
National self-exclusion scheme for online gambling -
National Council on Problem Gambling (USA)
Website: www.ncpgambling.org
Resources and helpline for problem gambling -
Responsible Gambling Council (Canada)
Website: www.responsiblegambling.org
Education and support for responsible gambling
All these services are confidential, and many operate 24/7.
If You Need Help
Problem gambling can affect anyone. If you or someone you know is struggling, please reach out:
- Contact Gambling Help Online on 1800 858 858 (Australia) — it's free and confidential
- Speak to a trusted friend, family member, or counsellor
- Use self-exclusion tools on betting platforms
- Seek professional mental health support
Recovery is possible, and help is available. You are not alone.